Refund Policy
Last updated: 01.11.2025
We aim to ensure every customer is satisfied with their purchase. If you experience any issues, please review our refund and return policy below.
1. Eligibility for Returns
You may request a return or exchange within 7 days of receiving your order if:
- The item is defective, damaged, or incorrect; or
- The item is unopened, unused, and in its original packaging.
Certain items are non-returnable for hygiene or safety reasons, including but not limited to:
- Pet food, treats, or supplements
- Grooming products
- Personalized or custom-made items
2. Process for Returns
To initiate a return, please contact us at Sgpets888@gmail.com with your order number and photos of the item (if applicable).
Once approved, you may be required to send the item to our return address: 462 macpherson Road, Singapore 368180
Return shipping costs are the responsibility of the customer, except in cases of damaged, defective, or incorrect items.
3. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days to your original method of payment.
4. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or payment provider.
If you still have not received it, contact us at Sgpets888@gmail.com
5. Exchanges
We only replace items if they are defective or damaged. For exchanges, contact us at Sgpets888@gmail.com to arrange a replacement.
6. Contact Us
For any questions about our Terms or Refund Policy, please contact:
SGPets Email: Sgpets888@gmail.comPhone: +65 8845 5488Address: 462 Macpherson Road, Singapore 368180