Privacy Policy

Last updated: 01.11.2025

This Privacy Policy describes how SGPets (“we,” “us,” or “our”) collects, uses, and protects your personal data when you visit our website (“Site”), make a purchase, or use our services.
We are committed to protecting your privacy and ensuring compliance with the Personal Data Protection Act (PDPA) 2012 of Singapore.

1. Personal Data We Collect

We may collect the following types of personal data from you:

Personal identification information: name, email address, contact number, billing/shipping address.
Transaction information: order details, payment information, purchase history.
Technical data: IP address, browser type, device information, cookies, and usage data.
Communication data: messages, reviews, or inquiries submitted through our Site or customer service channels.


2. How We Use Your Personal Data

We collect and use your data for purposes including:

  • Processing and fulfilling your orders and payments.
  • Communicating with you about your purchases or inquiries.
  • Improving our products, services, and user experience.
  • Sending you marketing communications (only with your consent).
    Complying with legal obligations and resolving disputes.

We will not sell, rent, or trade your personal information to third parties.

3. Consent

By using our Site, you consent to the collection and use of your personal data as described in this Privacy Policy.
If we need to use your information for a new purpose, we will seek your consent before doing so.


4. Disclosure of Personal Data

We may disclose your personal data to:

Service providers (e.g., delivery companies, payment processors) to fulfill your orders.
Regulatory authorities if required by law.
IT and marketing service providers who help us operate our Site and improve user experience.

All third parties are required to comply with Singapore’s PDPA and handle your data securely.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes stated in this policy or as required by law.
When data is no longer needed, it will be securely deleted or anonymised.

6. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under the PDPA, you have the right to:

  • Access and request a copy of your personal data.
  • Request correction of inaccurate or incomplete data.
  • Withdraw consent for data use (subject to legal or contractual restrictions).
  • Request deletion of your data where applicable.

To exercise these rights, please contact us at sgpets888@gmail.com

8. Cookies

Our Site uses cookies to enhance your browsing experience, analyze traffic, and personalize content.
You may choose to disable cookies in your browser settings, but some parts of the Site may not function properly as a result.

9. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices of these third parties.
We encourage you to review their privacy policies when visiting their sites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will take effect immediately upon posting on this page, with the updated date reflected at the top.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

SGPets
Email: sgpets888@gmail.com
Phone: +65 8845 5488
Address: 462 Macpherson Road, Singapore 368180